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When the Car Unlocks for Somebody Else

Proximity keys are genuinely convenient: the car senses the fob nearby, unlocks, and starts on a button. The convenience and the vulnerability are the same feature — the car is deciding you are present based on a radio conversation, and radio conversations can be relayed.

How the relay method works

In simple terms, one device is held near the key, often close to a wall of the house, and a second is held near the car. Together they extend the range of the exchange so the car believes the key is beside it. Nothing is broken and no glass is smashed, which is why owners often report no damage at all — just an empty space in the driveway.

A separate family of attacks works through the car's own diagnostic port or wiring to program a fresh key. Different method, same outcome, and it usually leaves more evidence behind.

What actually helps

Where insurance sits

Theft of the vehicle is a comprehensive matter, subject to your deductible, and it does not require forced entry to be a theft. Be straightforward with the adjuster about how the car was secured and where the keys were; the investigation is routine and honesty is the fastest route through it. Keep every key you were issued — being able to produce them all is often part of the process.

The part worth planning for

Replacing modern keys and reprogramming a car's immobiliser is not a small job even without a theft. If you have lost keys or bought a used car with only one, get a spare made before you need one, and ask what your policy says about lost-key replacement, because that provision varies and some carriers do not include it at all.

If your car has proximity entry and you are running liability-only, that is a gap worth pricing out with us.

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More of what callers ask

Does a signal pouch really work?

A good one blocks the exchange, which is the whole mechanism. Test it rather than trusting the packaging, and replace it when the lining wears.

Is my older car with a metal key safer?

Different, not safer. Older vehicles without an immobiliser have their own well-known vulnerabilities. Every generation has a weak point.

My car was taken with no damage. Will the claim be doubted?

Keyless theft is well understood by claims departments now. Expect normal verification questions, answer them plainly, and keep the keys you were issued available.